Welcome to Elektek. By using our website and placing an order, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Information
These terms apply to all sales of products and services via Elektek.
By placing an order, you confirm that you are at least 18 years old or have legal parental consent.
We reserve the right to update or change these terms at any time. The applicable terms are those published on the webshop at the time of purchase.
2. Orders and Confirmation
All orders are subject to availability and acceptance by us.
Once you place an order, you will receive an order confirmation by email. This is not a binding acceptance of your order — it is a confirmation that we have received your request.
A binding agreement is only formed when we dispatch your order and send a shipping confirmation.
3. Prices and Payment
All prices are displayed in Danish Krona and include applicable VAT unless stated otherwise.
Delivery costs are shown separately before completing the purchase.
We accept payment via credit card, debit card, MobilePay, and other payment methods listed on our website.
We reserve the right to correct any pricing errors before shipping, after notifying you.
4. Delivery and Shipping
We aim to deliver products within the estimated delivery times provided at checkout.
Delivery delays may occur due to unforeseen events. We are not responsible for delays caused by third-party couriers.
Risk of loss or damage to products transfers to the customer upon delivery.
5. Right of Withdrawal (Returns)
Consumers have the right to withdraw from a purchase within 14 days of receiving the goods, in accordance with applicable consumer laws.
Products must be returned in original condition, including all packaging, accessories, and manuals.
To exercise your right of withdrawal, you must contact us at kontakt@elektek.dk and follow our return instructions.
Refunds will be processed within 14 days after receiving the returned goods.
6. Warranty and Complaints
All products are covered by a minimum 2-year warranty under applicable consumer laws.
If you discover a defect or fault, you must notify us as soon as possible, and no later than 2 months after discovering the issue.
We will evaluate the complaint and offer repair, replacement, or refund depending on the nature of the defect.
The warranty does not cover damage caused by misuse, unauthorized modifications, or external events (lightning, water damage, etc.).
7. Liability
We are not liable for indirect losses, including but not limited to lost income, data loss, or consequential damages.
Our maximum liability is limited to the purchase price of the product in question.
8. Privacy and Data Protection
We process personal data in accordance with our Privacy Policy.
By placing an order, you consent to the processing of your personal data to fulfill your order and provide customer service.
9. Force Majeure
We are not responsible for failure to fulfill obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, wars, and supply chain disruptions.
10. Governing Law and Jurisdiction
These terms are governed by the laws of [Your Country].
Disputes will be settled by the courts of [Your City/Country], unless mandatory consumer protection laws provide otherwise.